UmrahHaji

Safety

Verify an agency before you pay

Scam warning. Do not pay a deposit, send passport copies or share bank details until you have checked the agency's licence yourself. A listing in this directory is not a licence check.

Verification checklist

StepWhat to checkWhere
1. LicenceAsk for the MOTAC licence number and Umrah approval. Match the company name exactly.MOTAC official site
2. Government listCheck whether the agency appears among licensed Umrah agencies.malaysia.gov.my list
3. Company accountPay only to a registered company account that matches the licence and invoice.Your bank transfer screen
4. OfficeConfirm the physical address and visit before paying a deposit.Agency profile map
5. Contact detailsCross-check phone and website between the listing, the agency website and its brochures.Agency profile
6. Written itineraryFlights, hotel names, hotel distance to the mosques, visa, refund and cancellation terms in writing.Agency agreement
7. Red flagsPrice far below others, pressure to pay today, cash to a personal account, no licence number, no office.Your judgement

Frequently asked questions

QuestionAnswer
Is a general tourism licence enough to sell Umrah packages?No. An agency needs MOTAC approval to offer Umrah packages in addition to its tourism licence, and must not be suspended or blacklisted.
Where do I check an agency licence?On the official MOTAC website, under its Semakan (checks) section for tourism agencies. The government portal malaysia.gov.my also lists licensed Umrah agencies.
Can I trust a licence number printed on a website or poster?Not by itself. Anyone can print a number. Check the number and company name against the MOTAC record yourself.
How should I pay a deposit?Pay into a registered company bank account whose name matches the licence and invoice. Keep the receipt and a signed written package agreement.

Sources: MOTAC, malaysia.gov.my licensed Umrah agencies.